How to file a complaint
Send a written complaint to complaints@amanect.com including your company name, Vendor ID (if any), a description of the issue and any supporting documents.
Acknowledgement and timeline
We acknowledge receipt within 3 working days and aim to respond substantively within 15 working days. Complex cases involving external screening may take up to 30 working days.
Appeal of a verification decision or Trust Score
Appeals must be submitted within 30 days of the decision. Appeals are reviewed by a member of the Amanect team who was not part of the original decision. You may submit additional evidence with your appeal.
Independent recourse
If you are not satisfied with our response, you may contact the Polish Data Protection Authority (UODO) for data-protection matters, the Polish consumer-protection authority (UOKiK) where applicable, or seek independent legal counsel.
This page is maintained by Amanect (operated as a private beta project by Amanect Sp. z o.o., in formation, Wrocław, Poland) to help visitors understand our operating practices. It is provided for general information only and does not constitute legal advice. Users should seek independent legal counsel for their own circumstances. Contact: hello@amanect.com.